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near_meHasselt access_time40 hours labelConsumer

Service Design Lead

near_meHasselt access_time40 hours
APPLY NOWarrow_forward

The Role

As a Service Design Lead, you will be responsible for the evolution of the My Viking zone, the Mobile Vikings app and the digital self-care touchpoints of our users, the Vikings. It will be your role to investigate, create and implement customer journeys in which our different products and services are seamlessly integrated. You will take up a central role between the teams of product management, design, go-to-market, communications and front-end development. Besides a passion for UX, you also have strong people, planning and project management skills. You will lead a full-time team of 3 UX/UI designers and 2 user journey experts.

Sounds like a blast? Great. So, your main responsibilities would be...

  • Create a long-term strategy and roadmap for the My Viking zone, the Mobile Vikings app and our digital self-care touchpoints.
  • Set up user research to optimise our existing and new customer journeys;
  • Lead a team of 3 UX/UI designers and 2 journey experts on a daily basis.
  • Act as a project manager during the implementation phase of new initiatives.
  • Work closely together with other teams to translate product initiatives into seamless digital journeys.
  • Build bridges towards go-to-market and front-end development to ensure efficient & consistent implementation;
  • Make our users proud Vikings!

Because you’re the one...

  • Who can act, think and work on a strategic and tactical level
  • Who’s proficient in Dutch/English
  • Who has previous experience of at least 5 years  in UX and service design
  • Who’s ambitious & hands-on
  • Who has demonstrated expertise in roadmapping, user research and project management
  • Who makes decisions based on knowledge and insights
  • Who’s eager to keep track of and achieve results/KPIs
  • Who’s eager to work in teams
  • Who’s looking to gain more experience in a very dynamic company culture
  • Who, after reading all this, says “This is it!”

In return you get..

A diversified job with responsibility and contribution.

  • The possibility to make a difference all while rocking an empowering role! At Mobile Vikings, we work hard, but the right to disconnect is equally important!
  • The chance to work in a cool office at least 2 days a week. Just imagine walking into a space that is thoughtfully designed with modern aesthetics and vibrant colours. Our offices are not only functional, they are an extension of our company culture.
  • The best colleagues from around the world and with the most diverse interests and passions. Although we have a very diverse group, our company language is English, but we also speak in puns and memes ;-).
  • Let’s not forget the delicious coffee accompanied with the (more than) occasional snacks.

Is this all you ever hoped for?

Then don’t waste time and apply. Send us an email at and provide:

  • A letter of motivation.
  • Your CV 

Let’s do this!

Rest assured with these perks


The Great Culture

A dynamic company culture with a great energetic vibe.

A Competitive Salary

With an extensive package of extra legal benefits.

The People

Awesome human beings who share knowledge and aren’t afraid of challenging you.

The Brains

Develop your talent on the job.

The Phone Budget

You get a phone and a fixed internet line. Duh. Being a telco operator and all that.

The Flex Income Plan

Lots of cool, interesting benefits.
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